Quality Charter
A charter signed by the whole team.
Seven articles set out what you should be able to expect from us, on every intervention. Every member of the team is committed to applying them every day.
What is entrusted to us
Articles 01–02
Protect the property.
Preserve what matters.
An intervention begins before the first tool is used: with respect for the property, for those who occupy it and for the information entrusted to us.
- 01
Protection
Before we begin, we protect surfaces, furniture, finishes and the adjacent rooms. Every evening, the work area is left in order. - 02
Security
We do not share photos, videos, documents, names, addresses or plans without permission. Your data is stored and processed securely, and made available to you on request through a secure link.
A clear relationship
Articles 03–04
Trust starts
with clear answers.
You know what is planned, who answers you and when you will hear from us. The commitments that matter are stated simply and kept in practice.
- 03
Transparency
Our quotes are clear and detailed: you know what you are buying, item by item. Every intervention comes with a report, sent to you promptly. - 04
Availability
A dedicated contact answers you plainly, in French or in English. We give you reliable information and, if the schedule moves, you are the first to know.
Our typical turnaround times
- First response
- Within 24 h, Monday to Friday
- Quotes
- Within 3 working days on average
- Repairs
- Within 24–48 h on average
Attention to detail
Articles 05–06
Plan ahead.
Leave it clean.
- 05
Proactivity
We follow developments in our trades, in equipment and in innovation. On site, we step in early alongside architects and the other contractors to plan the service runs before the walls are closed off. - 06
Cleanliness
We use shoe covers and clean at every stage. The property is handed back as we found it, right down to the plant rooms.
The right standard: leave the plant room cleaner than we found it.
Beyond the site
Article 07
- 07
Respect for the environment
We work to reduce our environmental impact by sorting site waste and using non-toxic products wherever possible. Each year, we support organisations working on environmental and humanitarian projects.
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